Sump Pump Installation and Repair Services

sump pump services

A sump pump is used to remove storm or drain water that has gathered in the sump pump basin and evacuate the water into the storm drain. A sump pump is commonly found in the basement and the main purpose of a sump pump is to eliminate any water around your foundation or under your home or building.

Sump Pump Services - Installation and Maintenance

Every sump pump is installed within a sump pump basin. Once water accumulates to a certain level within the basin, the pump activates and evacuates the water into the city storm drains. There are a few ways that water can accumulate within the basin; one way is by the French drains that are located around the foundation of your home or building, by the underground water found under the foundation. the sump pump will remove any water that is around the foundation in order to avoid humidity and mold from appearing in the basement.

If your home is equipped with a sump pump, you will most likely understand why keeping your sump pump in prime condition is so important, in order to avoid a sump pump emergency. We at 5 Star Drain install, replace and repair sump pumps with the guarantee that your home will never be flooded.

Sump Pump Emergency

Sump pumps send water away from a house to any place where it is no longer problematic, such as a municipal drain or a dry well. Our specialists at 5 Star Drain have the knowledge and skills to repair or replace a sump pump. They install the proper sump pump that works best for your property. Furthermore, our professional plumbers will install your sump pump, offering you the peace of mind you need, by ensuring that you won’t have to deal with a sump pump emergency .

The most common issue with a sump pump emergency is the float switch. A float switch turns the sump pump motor from on to off once the water level becomes too high in the basin. Since the switch is the most important part of a sump pump, having space around the float and switch to be able to arm is very important. If the basin is too small and there isn’t sufficient room or if there is an obstruction in the way, the float will likely cause the sump pump to work improperly, which can cause the motor to burn if it is always running.

If you are looking for a sump pump Installation or repair or if you have sump pump emergency, then don't hesitate to contact us at 514-316-1043, before your sump pump breaks down and causes a flood.

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Sump Pump Maintenance

sump pump repairs Like any other moving parts, a sump pump will need maintenance in order to avoid the pump from failing. We at 5 Star Drain recommend having your sump pump examined every year. Pumps that run frequently due to higher water level around the foundation or weather conditions should be examined more frequently. One part which is commonly overlooked is the check valve. A sump pump’s check valve creates a barrier that prevents any water from flowing backward into the basin. Without a proper functioning check valve, a sump pump would be constantly working to pump out water. We at 5 Star Drain always recommend replacing a check valve during a scheduling routine maintenance or the replacement of a sump pump to avoid an emergency flood.

Testing your system in the fall and spring is highly recommended due to water levels being higher during these periods. A simple way of making this test is taking a 5-gallon bucket filled with water and slowly pouring it within the basin. Once you see the float trigger, check to see how quickly the water level drops and, eventually, the pump will shut off, once it reaches the shutoff level. If these steps don't happen with your sump pump system, you may need to repair or replace your pump.

Is it normal that my sump pump is constantly running?

The question we are most often asked is if it's common to have a sump pump that is constantly running. The answer is yes and no. Here is why:

  • When your sump pump runs constantly, even when there is no rainfall, it is an indication that you might have a problem with your sump pump.

  • When in the springtime, without any rain, your sump pump is constantly running, it is an indication that everything is running smoothly with your sump pump, because snow is melting and the frosted ground keeps the water above ground level.

  • When it's the dead of winter, it's snowing outside and your sump pump is constantly running, it's an indication that you need to replace your sump pump.

sump pump emergency

How Can You Protect Your Sump Pump?

    Proper installation of a sump pump can go a long way towards ensuring your parts operate in peak condition for as long as possible. If it is not installed by a professional, essential components may not be properly hooked up and that can mean that your sump pump will work harder and break down faster.


    Get routine professional drain cleaning from 5 Star Drain and drain camera inspection, so your drains don’t put too much strain on your sump pump.


    If your sump pump starts malfunctioning, get an expert to fix it as soon as possible. The longer it goes without repairs, the more likely you will experience more damage.

Two Types of Sump Pumps

sump pump pedestal-submersible

You will notice that there are two types of sump pumps that can be installed in a home or a business, either a pedestal pump or a submersible pump. A pedestal pump is an upright pump that is mounted inside the sump pump basin. The motor is located outside the basin and is not meant to get wet. The pump impeller is connected to the vertical shaft which sits into the basin, while the motor is at the other end of the shaft outside of the basin. The submersible pump, on the other hand is entirely mounted inside the basin underwater, including the motor. It's specially sealed to reduce the noise of the pump and to avoid any debris from falling in.

To book a sump pump installation with one of our reliable plumbers, call us today at 514-316-1043 or schedule an appointment online.

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